Refund and Returns Policy

Return Policy:

Our return policy is applicable within 7 days from delivery of product and applicable only for the following reasons:

• A wrong product has been dispatched
• If the customer identifies a manufacturing defect on the received product.
• If the product received in a damaged condition.
• Any kind of customized products are not returnable
• The time frame starts from the date the product was delivered as per confirmation received from our logistics team or courier partner.
• parcel opening video is must for any claim .
• Please send us two images one of the damaged part and one of the entire product for us to ascertain the reason of return.
• Our quality assurance team will check eligibility of return.

“We will than get back to you with your return request status within two to three days of receiving your request mail with pictures.Once your return request has accepted, we will arrange a reverse pickup for the product in question it usually takes about two-three working days for organizing a pickup and four two six days in delivery to our warehouse.once the product is back at our warehouse our quality assurance team will check the product than refund process will get initiated”.

Points to remember:

• Product must be returned with original packaging
• The product should be unused and in original condition
• You will be asked to print two documents to be provided to the logistic company representative who comes for pickup.
• For all returns and exchanges we bear the responsibility of picking up the product from the customer location however return shipping charges are to be borne by the customer.
• While returning any product we request the customer to take picture and videos of the final packed product before handling over to our logistic partner and email or whatsapp the same to our customer service numbers.
• For any claim regarding breakage of product customer need to share picture of broken product within 24 hours being delivered so as to confirm it defective and broken.
• Items purchased as final sale can’t be returned and exchanged.

Our number one priority is to keep our customers happy and satisfied and for that we have a very flexible return policy

 If you still might have any doubts regarding this feel free to contact us:

Email id-info@homedecorhandcrafts.in

WhatsApp –9882236399